Lux voyage tours
Cancellation requests must be submitted in writing via WhatsApp or email to info@luxvoyagetours.com, and they are valid only when LUXVOYAGETOURS confirms the cancellation in writing.
Cancellations for transfer and tour services are possible under the following conditions:
• More than 97 hours prior to reservation: Full refund minus any processing fees (credit card, etc.) and/or exchange costs.
• 96-49 hours prior to reservation: 50% refund minus any processing fees (credit card, etc.) and/or exchange costs.
• 48-0 hours prior to reservation: No refund.
If a tour cannot be carried out due to unforeseen circumstances affecting the destination, LUXVOYAGETOURS will offer either an alternative tour or a new date for the cancelled tour.
If neither of the previous options is feasible or the unforeseen circumstances are widespread, the total amount of the tour, minus processing fees and/or exchange costs, will be refunded.
A no-show is defined as a traveler who is not at the pick-up point by the end of the free waiting time, according to the free waiting time policy.
If you are not at the pick-up location at the scheduled time, our representative or driver will try to contact you via SMS/WhatsApp/Viber or call you on your mobile phone 15 minutes or 5 minutes before the end of the free waiting time, respectively. At the end of the free waiting time, the following will apply:
• If you have not responded: The driver will need to be released. In this case, the transfer will be marked as a no-show and will be cancelled without a refund, resulting in a 100% cancellation charge and no refund to the traveler.
• If you have responded and requested additional waiting time: If we can accommodate the request, you will be informed of the additional charge that will apply, and we will contact the waiting driver.
Lux voyage tours